Memocasino Self-Exclusion Guide: How and When to Use It
Understanding Memocasino Self-Exclusion
Self-exclusion is one of the most serious and effective tools for controlling gambling behaviour, and Memocasino provides a structured process for anyone who needs a break. The system is designed to block account access for a chosen period, typically ranging from 6 months up to permanent exclusion. When you activate this feature, you will not be able to log in, deposit, or place bets. Importantly, self-exclusion is not the same as a timeout—it is irrevocable for the duration you select, so you should only proceed if you are certain. To initiate it, you must contact the customer support team directly via live chat or email, and be prepared to provide identification to verify your identity. The process usually takes effect within 24 hours.
Step-by-Step Guide to Activating Self-Exclusion
- Log into your account – Go to the Memocasino website and sign in with your credentials.
- Access the responsible gambling section – Navigate to your account settings or profile page, then look for the “Responsible Gambling” or “Self-Exclusion” tab.
- Submit a formal request – You will need to fill out an online form or send an email to support@memocasino.com stating your wish to self-exclude. Include your full name, username, and the preferred exclusion period (6 months, 1 year, 2 years, or permanent).
- Provide required documents – A scanned copy of your government-issued ID (passport or driving licence) is mandatory to confirm your identity and prevent re-registration.
- Receive confirmation – The support team will send you an email confirming the start and end date of your exclusion. Keep this for your records.
- Remove payment methods – After exclusion begins, delete any saved bank cards or e-wallets from your account to avoid accidental deposits.
If you change your mind during the exclusion period, you cannot reverse it. The casino strictly enforces the chosen duration and will only allow reactivation after the period expires, and only after a cooling-off review.
Required Documents and Verification Timeline
| Document Type | Purpose | Typical Processing Time |
|---|---|---|
| Passport or Driving Licence | Confirm identity and date of birth | 1–2 business days |
| Recent Utility Bill (last 3 months) | Verify residential address | 1–2 business days |
| Front and back of debit/credit card (if used) | Prevent future funding from registered cards | 2–4 business days |
All documents must be clear, unexpired, and match the name on your Memocasino account. The casino’s verification team reviews submissions during standard business hours (Monday to Friday, 9 AM to 6 PM CET). Delays occur if documents are blurry or if the name does not match exactly.
Common Problems and Troubleshooting
- Forgotten password after exclusion – You cannot reset the password while excluded, even if you want to check progress. Contact support via email only.
- Multiple accounts – If you have more than one account, you must self-exclude each one separately. The casino will automatically close duplicate accounts once found.
- Pending bonuses – Any active Memocasino bonus, free spins, or promo code offers will be forfeited when self-exclusion begins. You will lose the bonus balance and any winnings from free spins.
- Deposits processed during exclusion – If a deposit is still pending when exclusion takes effect, the casino will reverse it within 72 hours. Contact support to check the refund status.
- Reactivation after permanent exclusion – Permanent exclusion cannot be lifted for any reason. If you select this option, you will never be able to reopen your account at Memocasino casino.
For any of these issues, the support team is reachable at support@memocasino.com and typically responds within 12 hours. Do not attempt to create a new account—the casino uses identity verification software to block excluded users from re-registering.
Payment Methods and Exclusion Impact
When you self-exclude, all saved payment methods are automatically blocked from future transactions. This includes Visa, Mastercard, Skrill, Neteller, and bank transfers. However, you should manually remove them from your account to avoid confusion. The casino does not refund any deposits made before the exclusion request was submitted, but any pending withdrawals will be processed as usual. If you had an active Memocasino no deposit bonus or other promotion, the wagering requirements are voided, and no payout will be issued for those funds.
Final Recommendations and Support Contacts
Self-exclusion is a powerful step, but it works best when combined with other responsible gambling tools such as deposit limits and reality checks. Set a daily or weekly deposit cap before you exclude, or request additional help from organisations like GamCare or BeGambleAware. The Memocasino process is straightforward, but you must follow every step carefully to ensure the exclusion is applied correctly. For any clarification, email the support team or use the live chat function during opening hours. Remember that the decision is irreversible for the chosen period, so take your time before submitting the request. If you need more details or want to read the full terms, visit the casino’s responsible gambling page directly via https://memocasino.biz/. This link provides the latest policy updates and contact information.
